Credit & Collections Supervisor – Portuguese Market

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

In this role, you will combine Credit & Collections expertise, customer partnership, process improvement, and team leadership . You will have the opportunity to make a visible impact on cash flow, customer experience, and the development of the wider team.

What you will do

• Manage cash collection for your assigned region and customer portfolio in line with defined procedures, finance principles, and applicable legislation.
• Drive performance against key financial targets including Past Due, DSO, and Unapplied Cash .
• Build and maintain strong relationships with a diverse customer base across the markets in scope, including wholesalers, hospitals, distributors, and public entities .
• Act as a trusted point of contact for local organizations, Customer Service, Audit, Finance Reconciliation, and Invoice Processing teams, providing clarification and resolving issues when needed.
• Perform all required Invoice-to-Cash (I2C) procedures accurately and on time.
• Act as a go-to expert for your market/team, supporting colleagues with more complex cases and scenarios.
• Identify opportunities to improve, simplify, and automate processes , proactively bringing forward new ideas.
• Recommend actions to minimize DSO, credit exposure, and write-off risk .
• Evaluate credit risk, recommend and set credit limits in accordance with defined procedures, including decisions related to order blocks and holds.
• Deliver services and reporting in line with agreed Service Level Agreements (SLAs) .
• Support the calculation of general and specific bad debt reserves .
• Prepare data and documentation for quarterly and annual audit requests .
• Participate proactively in intradepartmental GFS EMEA activities and contribute to broader team initiatives.
• Engage directly with customers, including face-to-face customer visits .
• Demonstrate an understanding of AI concepts and frameworks , including responsible and ethical AI practices, and effectively use prompting to improve efficiency and productivity.
• Demonstrate and uphold J&J Credo values in all aspects of your work.

Leadership & Team Development

• Lead and develop the Collection team , creating an environment that supports strong performance, collaboration, and continuous improvement.
• Coach team members and peers, providing direction, advice, and practical support to help them achieve their highest potential and career aspirations .
• Take responsibility for meeting and exceeding SLA targets and customer expectations .
• Continuously improve operational effectiveness and efficiency, resolve operational challenges, and ensure compliance with corporate policies and data standards .

Qualifications, Skills & Experience

We are looking for someone who combines strong Credit & Collections expertise with excellent communication skills and a collaborative, improvement-focused mindset.

What you will bring

• At least 3 years of experience in accounting operations and/or Credit & Collections .
• Excellent communication and negotiation skills , with the ability to build effective relationships with customers and internal stakeholders.
• Strong knowledge of accounting tools and IT systems, including experience with ERP systems such as JDE or SAP , collection systems such as GetPaid , Salesforce , and related interfaces.
• Strong working knowledge of Microsoft Office , particularly Excel and PowerPoint, as well as Power BI and AI-enabled tools.
• Fluency in English and Portuguese .

Advantageous

• A recognized accounting qualification .
• Previous leadership experience , including experience leading a small team.

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.