Sector OT Service & Solutions Manager​ (all genders)

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your role: An exciting new opportunity has arisen to join OT team at Life Science as sector OT Service and Solutions Manager. You will be responsible to lead the strategic OT Service and Solutions pilar for the ISCO network of 50+ manufacturing sites. In collaboration with the site OT teams, peers from other sectors, sector and corporate IT, the role encompasses oversight of all Life Science OT applications, ensuring compliance with internal processes such as GxP, Data Privacy, Data Retention, Cybersecurity, and Disaster Recovery. As a global lead, you will own the OT Service Management CoP(s) with sites, to link customer voices to global programs and projects to improve OT service delivery and maximize value by integrating with the IT service management framework (Service Now). Within OT solutions, you will lead the development of industrial data connectivity projects and pipelines for both local needs and globally driven initiatives, moving us towards the vision of connected plants while owning the E2E OT data architecture. You will be interacting with other core OT pillars such as OT Program and Portfolio Management, OT Architecture, and OT Cybersecurity. You will also be interacting with corporate IT infrastructure and IT application teams, as well as corporate security teams. The role will require approx 10% of travels.

Key responsibilities are:

• Lead the development and implementation of the IT service management framework for OT, based on the existing Merck IT internal practices, ITIL Framework, and the OT specific needs aligned with business priorities, budget and risk
• Drive OT inventory and CMDB programs
• Design and implement a cross-sector training strategy for OT on IT Service Management and ServiceNow
• Participate and contribute to the cross-sector IT/OT service management Center of Excellence
• Lead the sector IT/OT service management CoP and represent Life Science in the cross-sector board
• Own standards for shopfloor connectivity and data architectures
• Execute connectivity POCs with external partners
• Orchestrate sector lead project execution across all Life Science sites
• Align Sector OT solutions strategy with external teams from IT, cybersecurity, and quality
• Own stakeholder management informing and supporting both sites and sector functions on OT solution decisions driving transparency
• Own Data Architecture E2E and support the SmartFacturing initiative “Data Autobahn”
• Manage external partnerships with key IT/OT solution providers

Who You Are:

• Graduate degree in industrial automation (or equivalent)
• Several years (ideally 7+) of experience in OT
• Several years (ideally 5+) of experience in leading OT connectivity projects
• Proficient in implementing IT Service Management practices leveraging ServiceNow platform
• Knowledge of the industry leading IT Service Management frameworks such as ITIL 3 or 4
• Hands-on experience in conduction OT projects to understand complexity and risk
• Domain knowledge in:
  • Manufacturing: Understanding of industrial processes, machinery, and control systems
  • OT Systems: Including IO, PLC, HMI, SCADA, DCS, Historians and MES/EBR
  • IT/OT Convergence: Expertise in integrating OT systems into IT infrastructure
  • Industrial Networks: Fieldbus protocols, network architecture principles, ISA-99
  • Connectivity: Knowledge on middleware (e.g. Kepserver) and industrial data architectures
  • Industrial Data: Knowledge on data brokers, data naming conventions (e.g. HiveMQ, UNS) and target systems (e.g. Historians, MS SQL, Influx)
  • Project Management: Knowledge of PM processes end to end
  • Communication Skills: Strong communication skills to collaborate with cross-functional teams and stakeholders
• Experience in GxP environments beneficial
• Ability to interact with senior management in a matrix organization
• Ability to develop long term vision and strategic decision making
• Ability to orchestrate external partners and internal teams
• Strategic thinking, systematic problem solving, and assertiveness in plan execution
• Multicultural experience, fluent in English and at least one additional language
• Strong communication, persuasion and coaching skills

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!