Director, Client Services

Description

The primary purpose of this role is to serve as the senior day-to-day partner for priority biotech clients and to build and lead the growth the AI powered communications services portfolio launched from the German office. You will build enduring client partnerships, deliver high-quality work, and drive commercial results while embedding AI enabled workflows to scale delivery beyond headcount constraints. You will lead by example and develop a high performing, collaborative team.

Key Responsibilities

• Lead strategic partnerships with biotech/biopharma clients; grow accounts and new business.
• Define and embed AI-enabled communications delivery (~70% assisted outputs) with human-in-loop QA.
• Ensure program excellence across KPIs: quality, timeliness, compliance, and client satisfaction.
• Oversee multi-disciplinary teams, budgets, and operations across European and global markets.
• Drive agency recognition through thought leadership and industry engagement.
• Coach, mentor, and inspire teams; foster a culture of innovation and collaboration.

• Demonstrated leadership in healthcare/biopharma communications (agency background).
• Proven record in client growth, new business, and P&L management.
• Strong understanding of AI in marketing/communications; technical fluency preferred.
• Expertise in healthcare compliance (e.g., EFPIA, ABPI) and medical/regulatory review.
• Excellent leadership, commercial, and communication skills.
• Entrepreneurial mindset; able to build and scale new service models.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

The diverse European healthcare environment requires a specific approach to communications. The European market provides multiple challenges to the pharmaceutical industry, emerging biotechnology and medical technology firms who develop, launch, and commercialise drugs and devices. Deep and varied local and international insights, experience, capabilities and footprints are required for impactful healthcare communications in Europe because of the high diversity in local regulations, health systems, market dynamics, key stakeholders' perceptions, as well as cultural nuances and languages. A next-generation agency group that offers the perfect combination of global size and unprecedented capabilities with European and local expertise. As a part of Syneos Health, a global biopharmaceutical accelerator integrating clinical development, real-world, late-stage and full commercialisation, we serve the complex European healthcare market with tailored communications solutions for our customers' clinical and commercial success.

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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)