National Key Account Manager - Access

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

To strengthen our team, we are looking for a (Senior) National Key Account Manager – Access , reporting to the Head of Market Access & Corporate Affairs.

This role is part of Lilly Switzerland, the Swiss affiliate of Eli Lilly and Company, operating at scale across major international markets. Lilly has a strong commercial and scientific footprint and is widely recognized for its robust, innovation-driven research pipeline and recent advances in several high-growth therapeutic areas, including cardiometabolic health, neuroscience, oncology, and immunology.

With a collaborative, patient-focused culture and multiple product launches planned, the organization offers a dynamic environment where individuals can contribute meaningfully to the future of healthcare and medical innovation.

POSITION PURPOSE

• Proactively developing and maintaining robust and sustainable preferred-partner relationships across statutory health insurances and the private healthcare ecosystem, via employer benefit programs and private health insurers, serving as the single point of contact for each relevant account.

• Proactively identifying customer needs and autonomously creating and implementing projects that open new access pathways for patients beyond the statutory health insurance (OKP/KVG) setting.

• Strategic ownership of the private health insurance working stream and of the continued development and scaling of employer benefit programs, both internal and with external accounts.

• Member of relevant product brand teams, working across the portfolio.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Account & Access Management

• Hybrid role with the goal of maximizing access to products by establishing long-term relationships with key external decision makers, whilst contributing to product-tailored access strategies.

• Next to a National KAM Access peer, hold account responsibility and act as point of contact for national health insurers (OKP/KVG) (<10 accounts), including issue management on Kostengutsprache (KoGu), Art. 71, Olu-Tool, and other related topics.

• Hold strategic ownership and act as point of contact for internal and external employer benefit programs, including continued strategic development and scaling with external accounts.

• Hold strategic ownership and act as point of contact for future collaboration with private insurers.

• Strategic key account management of identified key customers through effective market and healthcare environment analysis; identify and leverage customers' needs.

• Anticipate changes and trends in the healthcare environment and adapt strategy and operations accordingly. Identify and lift potential business barriers, develop new business opportunities.

• Lead cross-functional teams when developing and executing brand-tailored strategies and operations improving access at regional or individual level.

You develop, finalize and disseminate deliverables in a proactive, transparent and inclusive manner within set timelines, generating added value for customers by driving synergies and efficiencies and using available insights to inform the commercialization strategy.

You are a role model and operate in line with compliance guidelines, laws, regulations, and company values.

Communication and Teamwork

• Jointly identify, and proactively develop and utilize relationships with internal cross-functional overlaps (Medical, Marketing, Sales, Finance, Corporate Affairs) to maximize holistic value to customers.

• Lead cross-functional teams to ensure coordinated and consistent communication.

• Partner closely with the National KAM Access peer ensuring aligned account coverage and mutual back-up

QUALIFICATIONS

Education & background

Higher university degree in business management or health science related disciplines (e.g. health economics, public health, biomedicine, epidemiology, pharmacology, pharmacy, healthcare administration, biostatistics, medicine) with profound professional experience (>5 years) in the healthcare environment with customer responsibility. Experience in business development, key account management, employer benefits, brokerage, private insurance or distribution is equally valued.

Skills & Attributes

• Demonstrates strong diplomatic and interpersonal skills, able to build trust on eye level, influence without authority, and align diverse internal and external stakeholders while consistently acting with integrity, respect, and accountability.

• Confident engaging C-level and HR decision-makers, brokers, private insurers and wholesalers, and able to relate to both strategic and operational counterparts.

• Strong negotiation skills to close coverage and partnership agreements, with the ability to build compelling, data-driven, evidence-based business cases.

• Brings solid experience navigating complex, highly regulated and politically sensitive environments, with strong judgment, attention to compliance, and the ability to drive decisions while managing uncertainty.

• Good understanding of the Swiss healthcare system, including both mandatory (OKP/KVG) and private (VVG) health insurance.

• Combines strong business acumen with analytical rigor, capable of interpreting complex data, translating insights into clear recommendations, and supporting evidence-based decision-making.

• Agile and adaptable, with a proven ability to adjust approach and mindset in fast-changing environments, constructively challenge viewpoints, and manage objections to reach sustainable outcomes.

• Results-oriented self-starter with strong organizational and execution skills, able to manage a broad pipeline independently, prioritize effectively, and deliver in matrix-based, global organizations.

• Collaborative team player who can think and act both strategically and operationally, with a strong commitment to quality, ethics, and long-term impact.

Languages

Fluent in German and English is a must, French a great asset.

ADDITIONAL INFORMATION

• Travel: 20%

• Location: Office-based contract, with regular home-office flexibility to be agreed.
  

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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