Customer Collaboration Manager
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
To deliver HALEON growth objectives in a highly competitive environment, HALEON team must have the capability to build strong, open and constructive relationships with our customers. The Customer S ervice team is in a unique position to develop a deep understanding of customer needs and ensure our supply chain is aligned to meet them. Further, the Customer Service team plays a key role as an extension of the sales and supply chain functions within HALEON, working in tandem with colleagues across the organisation to enhance the customer’s experience and drive growth. Customer Service is no longer limited to processing orders and delivering product. It is now a source of competitive advantage, as we seek to become the world’s first and best FMCH.
Strategic Leadership :
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Influence change across end-to-end Customer & HALEON supply chain
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Delivering HALEON joint commercial plan, through a joint supply plan
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Define customer specific collaboration roadmap and strategy to optimize our performance – impacting service and costs
Organisational Leadership:
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Lead communication with Customer on supply issues, agreeing to switch off products
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Provide input to account team for forecasting process & meetings (SIT, Customer feedback, Collaborative forecast)
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Own customer’s stock in trade input into the market’s CRM to inform of risks and opportunities
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Minimise customer chargebacks for non compliance
Operational Performance:
Lead Day to Day Operational & Promotional Planning Processes Between HALEON & Customer
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Aligned base and promotional volume & phasing plans between Customer & HALEON
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Work with demand planning team / commercial team to accurately maintain forecast system to reflect forecast expectations
Deliver HALEON & Customers Key Operational Performance Metrics
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Achieve service performance targets
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Achieve Customer in store on shelf availability target
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Achieve HALEON Working Capital Targets
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Delivery of overall customer collaboration targets
Be a valued partner in the Commercial Business Unit
- Delivering HALEON joint commercial plan, through a joint supply plan
Develop the Strategic Relationship between HALEON & Customer
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Develop / maintain working partnership with customer’s Supply Chain counterparts based on trust.
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Build initiatives in collaboration with the customer to deliver Joint Value Creation.
Key Events, NPD, Range Review Implementation, Forecasting & Supply Management
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Range Reviews - smooth range change with zero impact on service
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Achieve NPD Launches –100% on time & in full
Key Responsibilities:
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Working as part of a cross functional account team, be ing the primary representative of the HALEON Supply Chain for your key account s.
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Develop an in-depth knowledge of your account’s supply chain processes and systems. Key focus on ordering and forecasting . Utilise knowledge E2E, work in collaboration with customer to deliver Joint Value Creation initiatives
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Ensure orders are delivered in full and on time. Working together with Customer Service Representatives and Logistics to resolve any possible issues. Take overall accountability for your account’s OTIF.
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Daily communication to customer on service level. Where necessary, ensure the customer is aware of HALEON shortages and resupply dates or delivery delays. Agree actions with customers to manage potential supply issues, optimising available stock.
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Review in st ock in trade levels and EPOS. Propose order adjustments to the customer based on the analysis to hit in store availability targets.
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Leverage field sales information and resource to deliver in store availability targets.
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Meet with customer to review service level, in store availability, orders vs forecast, stock holding and in store stock levels. Develop contact strategy with customer ranging from regular KPI reviews to Quarterly/Yearly strategic planning & reviews
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Agree promotional volumes, buy in phasing and order dates. Responsible for aligning HALEON and customer collaborative forecast.
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Ensure successful implementation of NPD with products are set up correctly by the customer, align on buy in volume and order dates.
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Review seasonal lines with the customer to agree forecast (including buy-in phasing) and stock holding. Ensure HALEON forecast is aligned to customer expectations.
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Agree a Joint Supply Chain Plan as part of the Commercial JBP.
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Form a collaborative SC team across HALEON and the customer to deliver the Supply Chain Plan. To include service level targets, efficiencies and cost savings, forecast accuracy and availability targets.
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Strive to create best practice processes which the account can roll out to other suppliers setting HALEON as a leading supplier while keeping an eye on the best practices outside of HALEON .
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Actively utilise AGS feedback (or similar). To be built into actionable plan.
Job Posting End Date
2026-08-28
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.