SVP, Managing Director
Description
SVP, Managing DirectorSyneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Job Responsibilities
With tenured experience and gravitas, poised to collaborate with the C-suite (CEO, CFO, CMO,
etc.) of the large enterprise client to align strategies and achieve organizational goals.
• Owns or actively participates in company-wide initiatives at a global level and contribute to
shaping the organization’s vision, mission, and strategic priorities and plays a pivotal role in
driving these initiatives forward.
• Serves as a mentor to new Managing Directors providing guidance and coaching.
• Acts as the main executive-level customer relationship holder and contact for major decisions
affecting the relationship, growth, delivery, and financial health of each account and / or develops,
deploys, and executes with key Syneos Health Stakeholders overall strategy for the geography
achieving agreed metrics, targets, and goals.
• Leverages, develops, and nurtures executive-level relationships with the key customers and
decision-makers, identifying, developing, and driving opportunities for growth and value creation.
Oversees relationships with large enterprise accounts and manages a sizeable book of business
that are critical to the company’s revenue and growth.
• Leads the development and execution of a robust strategic plan for each account working closely
with the Account Management Team and other internal stakeholders, aligning with the company’s
vision, mission, and values.
• Achieves account objectives through strong leadership of a matrix account team. Account team
members include sales, delivery leads, therapeutic area leads, proposals, contracts, finance,
quality, and delivery team members.
• The Account lead is accountable for exceeding/ achieving quarterly and annual targets to include
Gross Awards, Revenue, Profit, Operational KPIs, KQIs, Customer satisfaction/Customer loyalty.
• Develops and leads account governance oversight including Executive and Operationalgovernance forums. Sends regular Syneos Health updates, company updates, new solution,
thought leadership, webinars, conference updates.
• Account lead works with account support staff and delivery team to develop account specific
operating manuals and ways of working.
• Provides regular updates to the customer to ensure compliance with established quality
performance metrics, key performance metrics, benchmarks, financial performance, and
customer satisfaction.
• Ensures customer ecosystems are mapped and guides stakeholders through complex customer
decision making processes. The Account Lead understands customer company culture and work
processes and ensures those who interact with customers are briefed and understand the
nuances of collaborating with them.
• Orchestrates functions, subject matter experts, and solutions, leveraging across the Enterprise to
develop and deliver on the customer’s requirements and expectations. Partners effectively with
Commercial business leads to identify commercial business offerings that can be leveraged to
drive differentiation to customers.
• Provides thought leadership and drives growth through innovation and challenging norms to
create new opportunities and compelling solutions.
• Directs the resolution of highly complex or unusual business problems that have a major impact
on the client’s long-term strategy, partnership, or Syneos’ reputation, balancing the customer and
Syneos objectives.
• Monitor market trends and competitor activities to identify opportunities for growth and expansion
and develops and maintains strong relationships with industry influencers. (PE, outsourcing) and
key opinion leaders in the geography / and across the industry.
• May evaluate the breadth of accounts and opportunities in the geography and appropriately
allocate his/her time to generate maximum value.
• Proactively identifies, translates, and addresses the stated and unstated customer needs into
opportunities and solutions.
• Leverages comprehensive understanding of internal and industry standards, as well as of the
changing business environment to help in developing change initiatives that impact and influence
the organization to be more customer centric and to help achieve customer objectives.
Education Requirements
Min/Preferred Education Level Description
Minimum Other Advanced Degree
Additional Qualifications
• Advanced degree (e.g., MBA, MS, PhD) in a relevant field, such as life sciences, medicine, or
pharmacy
• Recognized as expert/influential leader across several disciplines within pharmaceutical / CRO
industry. Minimum of 15+ years of experience in consultative, strategic sales and customer
account management, 8+ experience in clinical operations in the clinical research industry, with a
proven track record of success.
• Extensive knowledge and understanding of the clinical research market, trends, regulations, and
best practices.
• Must have the essential scientific knowledge and the capacity to acquire knowledge of the
Enterprise and showing the competence to grasp and anticipate the client’s challenges, needs,
and expectations, and provide bespoke solutions that align with the company’s vision, mission,
and values, as well as the industry standards and best practices.• Ability to establish authority, trust, and influence as a senior leader, and use this to generate value
and growth for the company and the clients.
• Broad operational knowledge, with proficiency in managing and overseeing the operational
aspects of the account.
• Cross-functional mind-set, highly collaborative, exceptional orchestrator of stakeholders and
solutions, with an ability to coordinate and collaborate with various internal and external
stakeholders, to ensure seamless delivery and customer satisfaction.
• Must be a customer focused leader with exceptional communication skills and uphold the
company ethical standards and policies in all that they do.
• Demonstrated leadership skills with the ability to collaborate, influence, and persuade.
• Excellent computer skills, with strong knowledge of Microsoft Office products.
• Ability to facilitate and lead team activities related to new business opportunities.
• Effective organizational and problem-solving skills, with an elevated level of attention to detail and
accuracy.
• Ability to travel as required, up to 35% of the time.
Critical Skills
• FLSAExempt
• Years of experience 15 years of related experience in Clinical Research or Account Management,
or an equivalent combination.
• Physical Requirements: Position requires: ordinary ambulatory skills and physical coordination
sufficient to move about office locations; ability to stand, walk, stoop, kneel, crouch periodically for
prolonged periods of time; manipulation (lift, carry, move) of light to medium weights of 10-35
pounds; arm, hand and finger dexterity, including ability to grasp and type for prolonged periods of
time; visual acuity to use a keyboard, computer monitor, operate equipment, and read materials
for prolonged periods of time; ability to sit, reach with hands and arms, talk, and hear for
prolonged periods of time. The noise level in the work environment is low.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.